Due to local regulations, some phone numbers require a verified identity document associated with your account / numbers. Currently, German mobile and geographic and Italian mobile and geographic numbers require end-user identity information on file. If you are using the numbers directly, the identification should be yours or your company’s. If you are re-selling the phone numbers, the identification should be that of your customer -- either an individual or a company identification.
What type of identification is required for an individual? For a business?
Germany: If the end user is an individual, the end user must provide a valid, government-issued photo identification. If the phone number is being used by a business, either an individual employee must provide their photo identification (passport, national ID card, driver's license) or the business must provide a company identification document, i.e. excerpts from the trade register (in Germany: Handelsregister, Gewerbeanmeldung, or screenshots of the proof of registration from the German Commercial Register), excerpts from an association register (in Germany: Genossenschaftsregister, Partnerschaftsregister), a corporation’s founding documents, or other comparable documents.
Proof of Address: Regulations in Germany require that users of geographic numbers are located in the area of the phone number (i.e. a Munich prefix requires a Munich address). To ensure compliance with this rule, the Identity Document on file for geographic numbers must show the residence or business address matching the address on file.
Italy: If the end user is an individual, the end user must provide a valid, government-issued photo identification from any country (passport, national ID card, driver’s license). If the phone number is being used by a business, a signatory for the business must provide their photo identification and details. In addition, the name and VAT code (see question below for details) of the business must also be provided.
What fields are mandatory for each country?
Identity records are not country-specific. If the required fields are populated, the same identity record can be used to buy numbers in multiple countries. For example, a validated individual identity record used to purchase Italian numbers, includes all the necessary fields to purchase German mobile numbers, and therefore can be used without modifications.
Germany: If the end user is an individual, the following fields are mandatory: Given Names, Surname, Document Nationality (any country is acceptable), Document Scan. If the user is a business: Business Name, Document Nationality, Document Scan.
Italy: If the end user is an individual, the following fields are mandatory: Title, Given Names, Surname, Birth Place, Birth Date, Nationality, Tax Code, Document Type, Document Nationality, Document Number, Document Issue Date, and Document Scan. If the user is a business, all the fields above plus Business Name and VAT are required.
What do 'Tax Code' and 'VAT' refer to?
These are unique identifier codes used to identify a person or business for tax purposes. For individuals, this is an identifier like Social Security Number in the U.S. or National Insurance number in the U.K, and should be entered in the ‘Tax Code’ field. For businesses, it refers to a unique identifier used by the entity when submitting tax forms, for example a Value Added Tax number in Europe or EIN in U.S., and should be entered in the ‘VAT’ field.