Recording a phone call in PhoneWagon is simple and easy! Please follow the screen shots below, or watch the video to learn how.
Step By Step Guide:
Step 1: Go to the correct company, and click on "My Numbers" in the left panel
Step 2: Select the Campaign that you wish to record the calls for.
Step 3: Click on the "Configure Number" tab.
Step 4: Toggle call recording on / off
Play A Greeting To Callers - This message will be read to the customer prior to the phone ringing.
Play A Whisper Message - This message will be read to the person answering the phone as soon as they pick up.
The example above shows a static number - to turn on / off call recording for a dynamic number follow the same steps, you'll just need to scroll a little bit when you're on the "Configure" tab!