How to Block Numbers in PhoneWagon

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The Block Number function allows users to block incoming calls from certain numbers, but still have the ability to see how many times blocked numbers are calling. There are 3 different ways to block numbers in PhoneWagon.

Option 1 - Via Dashboard

Step 1: Select a Company

Select the company that you would like to block a number for from the drop down menu on the left of the screen in the dashboard.

 

Step 2: Select Number

Choose the number that you want to block in the dashboard table, and click the number - a popup will appear above the number. Click the appeared popup “Blocked number."

“Number added to blocked numbers” message appears (see below).

Note: If you accidentally click this button or wish NOT to block the number, you can undo blocking by clicking Undo button on the message

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Step 3: Confirm Blocked Number

Go to "Company Settings" → “Blocked Numbers” tab and make sure that just blocked number appeared in the list:

Note: 

  1. Here, you can Unblock any number that you want, by clicking Unblock number. 
  2. Calls Blocked - shows how many times a blocked number tried to call to your numbers
  3. Blocked Since - displays date when number was blocked.

Option 2 - Via Call Log

Step 1: Goto My Numbers → Numbers

Open “My Numbers” table and click on the selected campaign.

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Step 2: Select Number

Choose the number that you want to block in the dashboard table, and click the number - a popup will appear above the number. Click the appeared popup “Blocked number."

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“Number added to blocked numbers” message appears (see below).

Note: If you accidentally click this button or wish NOT to block the number, you can undo blocking by clicking Undo button on the message

Step 3:

Go to Company settings → “Blocked Numbers” tab and make sure that just blocked number appeared in the list:

Note: 

  1. Here, you can Unblock any number that you want, by clicking Unblock number. 
  2. Calls Blocked - shows how many times a blocked number tried to call to your numbers
  3. Blocked Since - displays date when number was blocked.
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Option Three - Via Company Settings

Step 1: 

Select the Company where you want to block number:

Step 2:  Company Settings > Blocked Numbers

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The displayed table shows all blocked numbers. Here you can add blocked number, and unblock numbers.

Step 3: Select Number to Block

Select required country code in the drop down and type number to block.

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Step 4: Block

Click “Block” button to block typed number:

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“Number added to blocked numbers” message appears (see below).

Note: If you accidentally click this button or wish NOT to block the number, you can undo blocking by clicking Undo button on the message

Step 5: 

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Note: 

  1. Here, you can Unblock any number that you want, by clicking Unblock number. 
  2. Calls Blocked - shows how many times a blocked number tried to call to your numbers
  3. Blocked Since - displays date when number was blocked.
 
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