Simultaneous Ring Flow will ring several different Seat Users / Forwarding Lines at once. As soon as the call is answered, the ringing stops.
Follow along below to review the template and set up this call flow!
Step 1. Click the 3 lines icon on the left side menu bar
Step 2. Once on the Call Flows Page, click Add Call Flow
Step 3. Choose the company where this Call Flow will live
Step 4. Select the Simultaneous Ring call flow and then select Use this template
Step 5. The next series shows you how to build out your call flow by following the flow chart of actions on the template. When you click on each flow card, the detailed options pop-up appears.
A. Assign the call flow
Start by selecting the Tracked lines/Numbers where this call flow will be assigned.
B. Set business hours
Then setting up business hours as well as an voicemail for hours when the business is closed.
You can record your own voicemail greeting within the call flow or upload a prerecorded voicemail greeting of your own.
D. Set up a Greeting message (if necessary)
Set up a Greeting message for the caller. For example, to let them know "the call may be recorded for quality assurance". Once again, you have a couple options - use a robo message or a prerecorded message.
Should you decide that you do not need or want a Greeting message or any aspect of this call flow outside of the Forwarding portion, you can hover over the flow card and click the 3 dots icon to delete it.
E. Forwarding the call
Moving on to the Forwarding portion of the call where you select the Ring strategy, routing and configure additional settings for ring/wait time. Simultaneous Ring call flow should have 2 or more routing options, so once you select the first routing, click "Add another Forwarding Line/Seat User" to include additional lines or users.
F. Finish the call flow!
Enable your voicemail again here for the end of the call flow in the event that no one on the routing list answers the call. You can record your own voicemail greeting within the call flow or upload a prerecorded voicemail greeting of your own.
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