You can create an IVR from 2 places. First, when creating a campaign, you can select the "Create New Call Flow" button.
OR click the my numbers tab, then the Call Flows Tab at the top. From here you can edit already created flows or create a new one.
Next select "IVR (Menu)" from the options.
Click "START WITH THIS FLOW" and you can choose to upload an MP3, record a greeting directly into PhoneWagon or use a Robo Message. To Upload an MP3, record a greeting or listen to already uploaded greetings for this company click "Configure Greeting"
Tap the microphone to record a new greeting, Drag & Drop an MP3/Browse your computer files and listen to previously uploaded Greetings here.
Click "Use a Robo Message" to type in a message for a the greeting to be read off by us, and type in what you want it to say.
Fill out the corresponding phone numbers you'd like to ring for each option. You can add additional options as well by selecting "Add another number"
We recommend keeping "Prevent voicemails from connecting" selected. This makes sure that the call will ring the entire step without being interrupted by your voicemail system. If you need the call to hit voicemail you can always add another step and forward it to a different line!
Ring for X Seconds - this allows you to choose how long you want the phone to ring for before either ending the call flow, moving to a next step, or going to voicemail (if the detection box is unselected).
Step 4: Save Call Flow.
There are endless possibilities when creating a call flow! You can add extra steps and incorporate multiple features. If you have any questions, please reach out to support via Live Chat and we'll be happy to troubleshoot.