Simultaneous ring allows multiple lines to ring at the same time. This feature is very useful to spread out calls to your business and assure that the call will be answered in a timely manner by ringing multiple lines at once.
To create a Simultaneous Ring Call Flow, follow the steps below:
Step 1: Click on "My Numbers" and navigate to the "Call Flow" tab. You can either edit an existing call flow, or create a new one.
Step 2: Select "Simultaneous Ring" and press "Start with this Flow"
Step 3: Name your call flow and input the numbers that you want to ring simultaneously.
We recommend keeping "Prevent voicemails from connecting" selected. This makes sure that the call will ring the entire step without being interrupted by your voicemail system. If you need the call to hit voicemail you can always add another step and forward it to a different line!
Ring for X Seconds - this allows you to choose how long you want the phone to ring for before either ending the call flow, moving to a next step, or going to voicemail (if the detection box is unselected).
Step 4: Save Call Flow.
There are endless possibilities when creating a call flow! You can add extra steps and incorporate multiple features. If you have any questions, please reach out to support via Live Chat and we'll be happy to troubleshoot.