Simultaneous ring allows multiple lines to ring at the same time. This feature is very useful to spread out calls to your business and assure that the call will be answered in a timely manner by ringing multiple lines at once.
To create a Simultaneous Ring Call Flow, follow the steps below:
Step 1: Step 1: Click "Call Flows" on the left hand Menu. It may be collapsed so you may need to open the menu.
Step 1: Click "Call Flows" on the left hand Menu. It may be collapsed so you may need to open the menu.
Step 2: Make sure to choose the company you want to associate the Call Flow to (Marked A in screenshot). Then click "+ Add Call Flow" (Marked B).
Step 3: Select "Simultaneous Ring" and press "Start with this Flow"
Step 4: Name your call flow and input the numbers that you want to ring simultaneously.
We recommend keeping "Prevent voicemails from connecting" selected. This makes sure that the call will ring the entire step without being interrupted by your voicemail system. If you need the call to hit voicemail you can always add another step and forward it to a different line!
Ring for X Seconds - this allows you to choose how long you want the phone to ring for before either ending the call flow, moving to a next step, or going to voicemail (if the detection box is unselected).
Step 5: Save Call Flow.
Step 6: You can add several more steps and or sequential flows, add Simultaneous Ring Flows in the process.
Step 7: The last thing you need to do is attach this Call Flow to the numbers you need to. Click the Back button in the top left
Step 8: Click the numbers tab on the left. You may have to extend the menu.
Step 9: Make sure you have the proper company selected in the top right corner, then select the gear Icon to the right side of the number you want to add the Sequential Flow to.
Step 10: Click "Update Number!
There are endless possibilities when creating a call flow! You can add extra steps and incorporate multiple features. If you have any questions, please reach out to support via Live Chat and we'll be happy to troubleshoot.