The Block Number functionality allows users to block incoming calls from certain numbers, but still have the ability to see how many times blocked numbers are calling. There are 2 different ways to block numbers in PhoneWagon.
Option 1 - Via Dashboard / Call Log
Step 1: Select the company that you would like to block a number for from the drop down menu on the left of the screen in the dashboard.
Step 2: Block Number
Choose the number that you want to block in the dashboard table, and click the number - a popup will appear above the number. Click the appeared popup “Block this Number"
Note: If you accidentally click this button, you can undo blocking by clicking Undo button on the message, or go to the end of this article
Option 2 - Via Company Settings
Step 1: Select the Company where you want to block number.
Step 2: Navigate to "Company Settings" and click on the "Blocked Numbers" tab.
The displayed table shows all blocked numbers. Here you can add blocked number, and unblock numbers.
Step 3: Select country code and type in or paste number to block.
- Here, you can Unblock any number that you want, by clicking Unblock number.
- Calls Blocked - shows how many times a blocked number tried to call to your numbers
- Blocked Since - displays date when number was blocked.